Screenshot 2026-05-10 at 7.53.50 am.png
Screenshot 2026-05-10 at 7.49.15 am.png

Operational Performance Advisory

Blackbook Performance is an operational performance advisory helping service-led businesses improve execution, customer experience and commercial outcomes.

Founded by Mark Tarrant, the business draws on more than 30 years of operational leadership across hospitality, leisure, health and wellbeing, premium customer environments and complex multi-site operations.

Unlike traditional consultants, Blackbook Performance is grounded in hands-on leadership and real-world commercial experience.

The focus is practical, measurable improvement across operational performance, customer experience, leadership effectiveness, service standards and profitability.

Mark’s experience is supported by formal qualifications in business, management, marketing, leisure and tourism, alongside ISO 9001 Quality Management Systems (QMS) Lead Auditor accreditation and Volkswagen Group Global Standard Management (GSM) of the Volkswagen Group.

Blackbook Performance combines commercial realism with structured performance methodology to help businesses identify opportunities, strengthen execution and deliver measurable results.

EXPERIENCE ACROSS LEADING BRANDS

Leadership, advisor and operational experience across recognised brand and service-led businesses.

Screenshot 2026-05-11 at 11.27.07 am.png

Testimonials

This is a description, explain what this section is all about in a few sentences. Highlight key points or benefits.

Hi Mark, Thankyou for your kind words and all you effort to support the Volkswagen with the retail Partner Certifcation Program. Wishing you all the best,

Suzanne Staikos

Quality Assurace Manager/ Product Compliance Manager/ Environmental Comnplinace Officer Volkswagen Group Australia

Mark has been instrumental in helping streamline 8 Limbs Gym’s operations, improve efficiencies, reduce costs and identify opportunities to drive stronger commercial performance. His practical advice and hands-on operational experience have delivered real business value.”

Alex Vidoni

8Limbs CEO & Co Founder

Hi Mark,

Thank you again for your help with our audit. We appreciate your professionalism and input. We are very much looking forward to working with you moving forward with the new VGA audit program.

Tony Merilaid

Fixed Operations Manager - Audi Centre Brisbane

Good Morning Mark,

Really appreciate all of your help in preparation and your ability to work with Paul and i being new to the Volkswagen Audit system.

Paul and I both wanted to send our gratitude, you made sure the business wasn't impacted and we could go about doing business and still bringing in a income.

Look forward to working with you on the next Audit.

Dale Purkismonial

Austral Volkswagen - Brand Manager

Morning Mark,

Thank you for the clear directions provided through out Wednesday's audit and working with us with no disruption to our business.

It was great to meet with you and I appreciate all feedback provided.

George Chang

Keema Cars (Skoda) - General Manager

Hi Mark,

Thank you for your time over the past few days. Its been a great experience and would welcome you back anytime.

Report received and we will action the items required.

Neil Gregson

Bundaberg Autoworld (VW) - General Manager

Hi Mark,

I just wanted to say thanks for clarity regarding the below information required and noted. Thank you also for being so great to work with during this auditing process, being my first time completing a GAMs Audit I was a little nervous but your support and knowledge of the audit was very much appreciated.

Wishing you all the best with the remaining Audits, and hopefully get to see you around sometime in the future!

Tara Wood

General Sales Manager - (Audi) Gold Coast

Get in touch

Please provide your details below along with your message and we'll reply as soon as possible.

Thank you! Your submission has been sent successfully.

Contact

mark@blackbookperformance.com.au

+61 450169038